Under anti-money laundering regulations, a financial transaction using new technology is transactions which can be conducted by customers without meeting with staffs of a financial institution. If a financial service provider (which may include payment service providers such as e-wallet providers) provides financial services using new technology, the financial institution is still required to meet with its customers at the first time the customer using the services and collect KYC information.  

The requirement for physical meeting for collecting KYC information document may make the rolling out a fintech product in Vietnam much slower in other countries.