Vietnam Business Law is a website managed by lawyers of Venture North Law Limited (VNLaw). Venture North Law Limited (VNLaw) is a Vietnamese commercial law firm. We won the Rising Law Firm of the Year Award at the Southeast Asia Law Awards for the years 2020 and 2021 held by The Legal 500. Very few Vietnamese law firms have achieved a similar regional recognition.
Posted in: Technology and Telecom
Most banks in Vietnam provide internet banking services to its customers via a web-based platform (the E-platform) which enables bank customers to create, authorise and dispatch instructions (E-Documents) to the bank electronically. Usually, an E-platform provides users with authentication tools including customer ID, user IDs, passwords and one-time password (the OTP) to get access to the E-platform.
In December 2015, the Ministry of Industry and Trade (MOIT) issued Circular 59/2015 which take effect from 31 March 2016 to regulate e-commerce apps in Vietnam. Below are somesalient points of Circular 59/2015:
Net neutrality became a hot topic after the F.C.C approved net neutrality in the US earlier this week. It may be interesting to look at the situation of net neutrality in Vietnam. There is no clear or specific provision in Vietnamese law which requires an internet service provider to treat all contents transferred by its network equally and not to hinder or slow down applications and services on the internet. However, it may be useful to know that, in Vietnam:
A company providing call center services usually performs certain business processes on behalf of the business using the call center (e.g. customer services, or telemarketing). Customers of a call center’s client will be directed to the call center whenever there is a request within outsourced business processes (e.g. making inquiries about goods and services of the call center’s client) and the staff at the call center will handle such request on behalf of the business.