Call center services in Vietnam

A company providing call center services usually performs certain business processes on behalf of the business using the call center (e.g. customer services, or telemarketing). Customers of a call center’s client will be directed to the call center whenever there is a request within outsourced business processes (e.g. making inquiries about goods and services of the call center’s client) and the staff at the call center will handle such request on behalf of the business.

Enterprise Law 2014 – Stricter control on foreign shareholders in private joint stock companies

A foreign shareholder in a Vietnamese private joint stock company (JSC) including those owning less than 49% of the JSC will be subject to stricter control under the Enterprise Law 2014. In particular, from 1 July 2015, a private JSC established under the Enterprise Law 2014 must submit a list of foreign shareholders to the Business Registration Authority (Foreign Shareholders List). The Foreign Shareholder List must include the following information: